Shopify Payments Dispute Evidence

Last updated: May 31, 2026

Install on Shopify Data access Free evidence PDF Evidence checklist builder Sample pack Checklist Shopify disputes Friendly fraud Privacy · Terms · Pricing

Know your store domain? Start the free dispute evidence workflow directly in Shopify Admin.

Free plan: 3 evidence PDFs per month, demo mode, no credit card for the free workflow.

Chargeback Copilot is built for Shopify Payments merchants who need to prepare dispute evidence faster: open case context, deadline awareness, reason-specific notes, and a PDF evidence pack.

Know the store domain? Start the free Shopify Payments dispute evidence workflow from this page.

Free to start: 3 evidence PDFs per month, demo mode, merchant-reviewed PDF packs, and no credit card for the free workflow.

You can paste your-store.myshopify.com, a store handle, or an admin.shopify.com/store/... URL. The app prepares evidence packs; the merchant still reviews and submits final evidence in Shopify Admin.

Open the Shopify App Store listing instead

When this workflow fits

You have active Shopify Payments disputes or chargebacks.
Your team manually collects order, fulfillment, customer, and policy proof.
Evidence deadlines are easy to miss or hard to prioritize.
You want a consistent PDF package before manual submission.

What the evidence pack can include

Dispute reason, amount, status, and due date
Order details, customer context, fulfillment evidence, and refund signals
Reason-specific checklist items and merchant statement draft
Notes for what the merchant should review before final submission

Try without a live dispute

After install, demo mode creates a synthetic dispute so reviewers and merchants can download a sample PDF and inspect the workflow without processing live customer data.