Shopify Payments Dispute Evidence
Last updated: May 31, 2026
Chargeback Copilot is built for Shopify Payments merchants who need to prepare dispute evidence faster: open case context, deadline awareness, reason-specific notes, and a PDF evidence pack.
Know the store domain? Start the free Shopify Payments dispute evidence workflow from this page.
Free to start: 3 evidence PDFs per month, demo mode, merchant-reviewed PDF packs, and no credit card for the free workflow.
You can paste your-store.myshopify.com, a store handle, or an admin.shopify.com/store/... URL. The app prepares evidence packs; the merchant still reviews and submits final evidence in Shopify Admin.
When this workflow fits
- You have active Shopify Payments disputes or chargebacks.
- Your team manually collects order, fulfillment, customer, and policy proof.
- Evidence deadlines are easy to miss or hard to prioritize.
- You want a consistent PDF package before manual submission.
What the evidence pack can include
- Dispute reason, amount, status, and due date
- Order details, customer context, fulfillment evidence, and refund signals
- Reason-specific checklist items and merchant statement draft
- Notes for what the merchant should review before final submission
Try without a live dispute
After install, demo mode creates a synthetic dispute so reviewers and merchants can download a sample PDF and inspect the workflow without processing live customer data.