Shopify Chargeback Response Template
Last updated: June 12, 2026
Draft a Shopify chargeback response statement before installing anything.
Choose the dispute reason, add order context, and generate a merchant-reviewed response template plus evidence checklist in the browser. Install Chargeback Copilot when you want live Shopify dispute, order, fulfillment, and customer data turned into a PDF evidence pack.
The merchant should review the facts, attach supporting evidence, and submit final evidence in Shopify Admin.
Start free evidence workflow · Download sample PDF · Build checklist
Free to start: 3 evidence PDFs per month, demo mode, merchant-reviewed PDF packs, and no credit card for the free workflow.
Have the store domain ready? Start the free workflow after drafting the response template.
Free to start: 3 evidence PDFs per month, demo mode, merchant-reviewed PDF packs, and no credit card for the free workflow.
You can paste your-store.myshopify.com, a store handle, or an admin.shopify.com/store/... URL. The app prepares evidence packs; the merchant still reviews and submits final evidence in Shopify Admin.
Build a response template
When the template is enough
- You only need a draft merchant statement and a short list of evidence to gather manually.
- The store has one low-risk dispute and the team already knows where every attachment lives.
- You are evaluating the workflow before connecting Shopify dispute data.
When to install Chargeback Copilot
- You want live Shopify Payments dispute, order, fulfillment, customer, refund, and transaction context in one workspace.
- You need a downloadable PDF evidence pack instead of a plain text template.
- You have recurring disputes, deadlines, or team handoff work.