Shopify Chargeback Response Template

Last updated: June 12, 2026

Start free workflow Data access Free evidence PDF Evidence checklist builder Response template Partners Sample pack Checklist Shopify disputes Friendly fraud Privacy · Terms · Pricing

Know your store domain? Start the free dispute evidence workflow directly in Shopify Admin.

Free plan: 3 evidence PDFs per month, demo mode, no credit card for the free workflow.

Draft a Shopify chargeback response statement before installing anything.

Choose the dispute reason, add order context, and generate a merchant-reviewed response template plus evidence checklist in the browser. Install Chargeback Copilot when you want live Shopify dispute, order, fulfillment, and customer data turned into a PDF evidence pack.

The merchant should review the facts, attach supporting evidence, and submit final evidence in Shopify Admin.

Start free evidence workflow · Download sample PDF · Build checklist

Free to start: 3 evidence PDFs per month, demo mode, merchant-reviewed PDF packs, and no credit card for the free workflow.

Have the store domain ready? Start the free workflow after drafting the response template.

Free to start: 3 evidence PDFs per month, demo mode, merchant-reviewed PDF packs, and no credit card for the free workflow.

You can paste your-store.myshopify.com, a store handle, or an admin.shopify.com/store/... URL. The app prepares evidence packs; the merchant still reviews and submits final evidence in Shopify Admin.

Open the Shopify App Store listing instead

Build a response template

Dispute reason Order or dispute ID Known facts

Start full evidence workflow

When the template is enough

You only need a draft merchant statement and a short list of evidence to gather manually.
The store has one low-risk dispute and the team already knows where every attachment lives.
You are evaluating the workflow before connecting Shopify dispute data.

When to install Chargeback Copilot

You want live Shopify Payments dispute, order, fulfillment, customer, refund, and transaction context in one workspace.
You need a downloadable PDF evidence pack instead of a plain text template.
You have recurring disputes, deadlines, or team handoff work.