Friendly Fraud Evidence Pack
Last updated: May 31, 2026
Friendly fraud disputes often need a calm, complete timeline: what the customer ordered, what was delivered, what policies were visible, and how support handled the case.
Know the store domain? Start the free friendly-fraud evidence workflow from this page.
Free to start: 3 evidence PDFs per month, demo mode, merchant-reviewed PDF packs, and no credit card for the free workflow.
You can paste your-store.myshopify.com, a store handle, or an admin.shopify.com/store/... URL. The app prepares evidence packs; the merchant still reviews and submits final evidence in Shopify Admin.
Useful friendly-fraud evidence
- Checkout and payment timeline
- Delivery or service-completion proof
- Customer messages and support resolution attempts
- Refund, return, and cancellation policy text
- Prior purchase or account relationship where available
- Plain-language merchant statement matching the dispute reason
How Chargeback Copilot helps
The app organizes available Shopify dispute, order, fulfillment, customer, refund, and transaction context into a checklist and evidence PDF. It helps reduce manual copy-paste work while keeping the final response under merchant control.
What it does not do
It does not promise chargeback recovery, legal advice, or automatic final submission. It is an evidence-preparation workflow for Shopify merchants.