Shopify Dispute Evidence Checklist

Last updated: May 31, 2026

Install on Shopify Data access Free evidence PDF Evidence checklist builder Sample pack Checklist Shopify disputes Friendly fraud Privacy · Terms · Pricing

Know your store domain? Start the free dispute evidence workflow directly in Shopify Admin.

Free plan: 3 evidence PDFs per month, demo mode, no credit card for the free workflow.

Use this checklist when a Shopify Payments dispute needs a clear evidence response before the deadline. Chargeback Copilot turns the same workflow into a dispute workspace and downloadable evidence PDF.

Know the store domain? Start the free dispute evidence workflow from this checklist.

Free to start: 3 evidence PDFs per month, demo mode, merchant-reviewed PDF packs, and no credit card for the free workflow.

You can paste your-store.myshopify.com, a store handle, or an admin.shopify.com/store/... URL. The app prepares evidence packs; the merchant still reviews and submits final evidence in Shopify Admin.

Open the Shopify App Store listing instead

Evidence to gather first

Order timeline from checkout through fulfillment or service delivery
Tracking number, carrier status, delivery scan, and shipping address
Customer messages, support history, refund notes, and policy acknowledgements
Product page, service description, subscription terms, or return policy shown at purchase
Billing, shipping, email, and customer identity consistency where available
A concise merchant statement tied to the dispute reason

What the app helps with

Deadline view

See open disputes and focus on cases that need evidence soon.

Reason-specific checklist

Prepare the strongest available proof for the dispute reason instead of copying generic notes.

PDF export

Download a structured evidence pack for manual review and submission in Shopify admin.

Important limitation

No tool can guarantee a dispute win, and Chargeback Copilot does not automatically submit final evidence. The merchant reviews the pack and submits evidence through the Shopify dispute flow.