Shopify Dispute Evidence Checklist
Last updated: May 31, 2026
Use this checklist when a Shopify Payments dispute needs a clear evidence response before the deadline. Chargeback Copilot turns the same workflow into a dispute workspace and downloadable evidence PDF.
Know the store domain? Start the free dispute evidence workflow from this checklist.
Free to start: 3 evidence PDFs per month, demo mode, merchant-reviewed PDF packs, and no credit card for the free workflow.
You can paste your-store.myshopify.com, a store handle, or an admin.shopify.com/store/... URL. The app prepares evidence packs; the merchant still reviews and submits final evidence in Shopify Admin.
Evidence to gather first
- Order timeline from checkout through fulfillment or service delivery
- Tracking number, carrier status, delivery scan, and shipping address
- Customer messages, support history, refund notes, and policy acknowledgements
- Product page, service description, subscription terms, or return policy shown at purchase
- Billing, shipping, email, and customer identity consistency where available
- A concise merchant statement tied to the dispute reason
What the app helps with
Deadline view
See open disputes and focus on cases that need evidence soon.
Reason-specific checklist
Prepare the strongest available proof for the dispute reason instead of copying generic notes.
PDF export
Download a structured evidence pack for manual review and submission in Shopify admin.
Important limitation
No tool can guarantee a dispute win, and Chargeback Copilot does not automatically submit final evidence. The merchant reviews the pack and submits evidence through the Shopify dispute flow.