Chargeback Copilot Documentation
Last updated: March 4, 2026
Evaluating a newer app before trusting it? Start with the browser checklist, sample evidence pack, and demo dispute workflow before using live dispute data. The first useful output is a merchant-reviewed PDF evidence pack, not an automatic submission.
- Final control stays with the merchant: Chargeback Copilot prepares evidence, and the merchant reviews and submits final evidence in Shopify Admin.
- No surprise paid start: the free plan includes 3 evidence PDFs per month, and paid plans use Shopify-managed approval screens.
- Data access is purpose-bound: dispute, order, fulfillment, customer, and Shopify Payments context is used to build checklists and evidence packs for merchant review.
Start the free evidence workflow · Build checklist · Preview sample pack · Review data access
Core workflow
- Dispute list and deadlines
- Evidence pack generation
- Checklist-driven review before submission
- Manual final submission in admin disputes flow
Plan and billing behavior
- Monthly evidence pack limits are enforced per shop.
- Billing confirmation and upgrades are handled through platform billing approvals.
Data and compliance
- Handles platform redaction and compliance webhooks.
- Publishes privacy and terms pages for merchants and reviewers.